IN Compass Health, Inc.

  • Patient Account Representative Bi-Lingual

    Job Locations US-GA-Alpharetta
    Posted Date 1 month ago(3/23/2018 10:15 AM)
  • Summary



    Responsible for providing outstanding customer service to patients, assuring that patients understand their financial responsibilities to 24 ON Physicians.  Answer patient phone calls regarding their accounts in Athena Collector PM software. Update patient accounts to include accurate insurance information, setting up specialized features such as payment plans, charity care, and discounts on patient accounts to develop the most accurate patient financial status in Athena.  Collect patient payments via phone utilizing Athena’s secure electronic payment application.  Conduct pre-collection follow-up phone calls to patients with past due balances.  Utilize Self-Pay Account Aging reports to analyze and follow-up on delinquent accounts.  Review and process Collections Worklist report to move past due patient accounts to outside collection agency.





    • Provides exceptional customer service to patients inquiring about their patient statements
    • Answers telephones in a professional and timely manner
    • Confirms and updates patient insurances- updating claims status when necessary
    • Processing patient payments and mailing or emailing receipts to patients in a timely manner
    • Processing returned statements – correcting bad addresses and placing statements on “hold” as needed
    • Set-up and maintain patient payment plans
    • Access Athena secure payment portal to post patient credit card payments.
    • Scan patient charity approval letters into patients account and make accurate adjustments based on percentage indicated on letter
    • Other duties assigned by Revenue Cycle Manager



    • Graduate or Equivalent to a High School Diploma
    • 1-3 years of patient account and customer service training and experience
    • Familiar with health insurance and other third-party billing practices and guidelines
    • Excellent analytical, verbal and written communication skills
    • Excellent organizational skills with ability to multitask
    • Basic math skills
    • Ability to handle confidential information
    • Genuine care and concern for the needs of callers and the ability to identify their needs
    • Microsoft Office skills – emphasis on Excel and Microsoft Word
    • Working knowledge of Athena Collector software or equivalent cloud based medical practice management software
    • Bilingual required

    About Us

    IN Compass Health, Inc. develops and manages hospitalist programs for institutions and physician communities around the country. As one of the premier hospitalist providers in the nation, since our founding in 2001 we have delivered more than 50 programs in 14 states serving over 1,000 patients each day.

    Love the business side of private practice? Looking for a satisfying environment that provides a good work/life balance?

    Fulfill your professional goals by becoming a healthcare support specialist with IN Compass Health. Our executive leaders have been practicing hospitalists for more than 20 years and know the challenges anyone in healthcare management faces today. 


    Contact Us Today for Details!



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